Frequently Asked Questions

1. How do I get in touch?

Send us an email at: info@wishdecor.com.

2. Will the price of items change?

Our team are constantly reviewing our products in order to keep their prices competitive and affordable to our customers. However we’re not planning to make any changes to the price of our products, so you can still shop what you love for less.

3. Will your delivery times/prices change?

We’re working hard behind the scenes to make sure our delivery times and prices remain unchanged. If any changes to occur, we’ll always make sure to keep you updated.

Payment

1. What payment methods do you accept?

We accept payments made by PayPal.

2. What currencies can I use?

You can use only United States Dollar.

3. Do you sell gift cards?

Currently, we are not selling any e-gift cards.

4. Do you offer student discount?

No, we don't.

Delivery

1. Do I need to pay customs and duties charges?

Currently, we are covering all taxes & duties.

2. Can I track the status of my order?

Yes, you can. Along with your order confirmation, once your order has been shipped, a US tracking number will be sent over to you, so you can track your order. You can track your order here:

https://wishydecor.com/pages/track-order

3. Will my parcel be charged additional custom and import charges?

Custom or Import Charges are not applicable for orders within the USA.

Order Queries

1. Where is my order?

Your order should arrive within 10 to 18 days, which you can double check in your order confirmation email. You will also receive a tracking link in this email so check this out for any delivery updates.

If the delivery time frame has passed and you've still not received your items, please get in touch with our Customer Service team with your order details. Please make sure to send us your order number so we can investigate your order status for you.

2. Can I cancel my order?

Once you have placed an order with us our Warehouse team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to cancel your order.

If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us using our free returns service for a full refund within 30 days of receipt.

3. Can I amend my order once it has been placed?

If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us using our free returns service for a full refund within 30 days of receipt.

4. What can I do if my order is going to the wrong address?

Please take extra care when entering your shipping instructions at checkout, once an order has been placed, we only have a short space of time in which to amend an address and sadly, if your parcel has already been dispatched, we are unable to change your shipping address for you.

If you find that you have entered the incorrect address, please contact our Customer Service team with your order details and your correct address information. We will try to help you as much as we can!

5. Where is my order confirmation?

Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us!

6. What should I do if my order is missing?

If you are in the USA and have not received your order within the allotted delivery time frame, please contact our Customer Service team within 21 days of the date on which you ordered the products. After this time has elapsed, Wishy Decor reserves the right to decide whether to send our replacement item(s) for you.

7. What do I do if I've received the wrong item?

We are sorry that you have received the wrong item in your order! If you're a USA customer, please return it using our free returns service. If you want to replace the item, please contact our Customer Service team, where a member of our customer service team will help you further.

8. There's an item missing from my order, what should I do?

If you receive your order and an item is missing, please check your emails or junk emails to see if you’ve received an out of stock notice from us.

If you haven’t received this, please contact our Customer Service team with your order details so we can resolve this for you.

Returns & Refunds

1. Can I get a refund if the price has changed since I ordered it?

As a business we're constantly changing our prices due to sales demand and other various reasons. This does unfortunately mean that if the price has changed since you've ordered, we are unable to refund the price difference.

2. What should I do if my refund is incorrect?

Please contact our Customer Service team if your return appears to be incorrect.

Please note that we will refund you the amount paid, please check your original order confirmation to check if discount has been applied at checkout to your items, before contacting us.

3. What do I do if my item is faulty?

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or not as described. Please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered faulty and Wishy Decor has the right to refuse a refund on these grounds.

If your item is faulty, please do not dispose or amend your item(s).

Please contact our Customer Service team within 30 days of receipt along with your name, order number, and images you can provide of the faulty item(s), so we can support you further.

4. I purchased a product and now it's in the sale, can I get a refund?

Unfortunately, we are unable to refund the difference between the original price and the sale price.

5. Where is my refund/exchange?

Returns can take up to 14 working days to reach us, once processed by our Returns team, depending on your card issuer your refund will land in your account within 10 working days for USA orders.

Exchange requests will be processed once we receive your return back at our warehouse, please note our exchange policy is subject to stock availability. If you receive a refund instead of an exchange for your return, unfortunately we were unable to process your request at this time.

If it’s been over 14 working days since you sent your parcel back and you have still not received your refund/exchange, please get in touch with us and attach a picture of your proof of postage receipt, confirm your order number and item(s) you returned. A member of our Customer Service team will get back to you as soon as possible.

*Due to COVID, we have been experiencing delays in returns coming back to us from our returns courier company; our apologies for any inconvenience and additional time frame.

My Account

1. I'm having trouble signing in to my account, what should I do?

Oh no! Please try resetting your password initially. If this still doesn't work please contact our Customer Service team with your account details and we'll try and help!

2. Do I need to set up an account to make an order?

No, if you do not want to set up an account with us we have the option to checkout as a guest. All you'll need is your contact and shipping information!

3. Is my personal information kept private?

Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure. To read more about our privacy policy please see here.

4. How can I remove my personal information from your database?

If you would like all information regarding yourself removed from our Wishy Decor database, please contact our Customer Service team with your email address.